Patient Information + Forms
AFTER HOURS emergencies
For AFTER HOURS emergencies weekdays from 5pm – 8am, 10am Saturday – 8am Monday, please call National Home Doctor Service at 13 7425. For emergency service outside these hours please call 000 or report directly to your nearest hospital.
Reminder System
Our practice is committed to preventive care. We offer a reminder system for pap smears, immunisations, blood test and other preventative health services appropriate to your care. If you do not wish to be part of this system, please advise our reception staff or nursing staff.
Referrals
We do require all referrals to be done while in consultation with your doctor .Call reception to book appointment or book online through our website to see all available times.
Scripts
We do require all scripts to be done while in consultation with your doctor .Call reception to book appointment or book online through our website to see all available times.
Results
Test results require an appointment with the doctor. Call reception to book appointment or book online through our website to see all available times.
Telephone Calls
Calls to the doctor can sometimes inconvenience patients while in consultation. In some cases, the receptionist or practice nurse may be able to assist you. If your call is urgent a message may be left for the attention of the doctor, and will be returned as soon as possible.
Practice Communication Policy
Our practice is mindful that even if patients have provided electronic contact details, they may not be proficient in communicating via electronic means and patient consent needs to be obtained before engaging in electronic communication. Electronic communication includes email, facsimile and Short Message Service (SMS).
Communication with patients via electronic means is conducted with appropriate regard to privacy
Fees
WE WILL BE MOVING TO MIXED BILLING AS OF THE 1ST OF FEBRUARY 2022.
Our doctors may at times bulk bill in the case where a current Medicare can be produced, if you have any question in regards to this please talk to your doctor at the beginning of your consult. Please refer to our summary of fees displayed at reception for private billings. Veterans Affairs patients are billed directly to the Department of Veterans Affairs. If you no longer require your appointment, we would appreciate you calling to cancel so the time may be made available to other patients.
WHAT THIS MEANS FOR YOU:
- Patients aged under 16 will continue to be bulk billed for these services.
- Pensioners and Health care card holders will continue to be bulk billed.
- Consultation fees are now applicable for all mentioned appointments – Medicare rebates see applicable for all Medicare card holders.
- Follow up appointments will be bulk billed at the discretion of the doctor.
If you have a genuine reason that you require to be bulk billed please discuss this with your doctor.
Cancellations
If you are unable to attend your appointment please contact the practice at least two hours before the appointed time, so that we may re-book the appointment and make another appointment for you.
If you no longer require your appointment, we would appreciate you calling to cancel so the time may be made available to other patients. Failure to do so, prior to your appointment will result in your next visit to our centre being privately billed.
Translation Services Available
National Relay Service (NRS) for patients who are deaf – 131 450
Translation and Interpreter Service (TIS) for patients who speak languages other than English 133 677. Please refer to our posters in the waiting area.
Appointments
We run by an appointment system to minimise your waiting time – urgent cases are seen on the day. A routine appointment is 10 – 15 minutes. Due to unforeseen circumstances, such as an emergency, sometimes delays can occur. Your patience would be appreciated if this should happen before your appointment. If you require a longer appointment please advise the receptionist when booking your appointment. We ask patients to arrive on time for their appointment so others are not inconvenienced.
Home Visits
Home visits can be made if you live within the local area and are too sick to come to the practice. A home visit can be arranged at a convenient time, usually during the doctor’s lunch break or at the end of their session. It is best to ring early in the day if a home visit is required and will be charged as a private fee, this service will not be Bulk billed.
Patient Feedback
This practice invites patients to complete a patient survey on their views of the practice and how it could be improved. These surveys are available at the reception counter, are completely confidential and will help us to improve our services.
We take your concerns seriously. If you have any concerns about our services please feel free to talk to your doctor, our receptionist health@eradoctors.com.au or Practice Manager Linda Feddersen, manager@eradoctors.com.au . We believe that problems are best dealt with in the practice. However if you feel there is a matter you wish to take up outside the practice, you can contact the Office of the Health Ombudsman PO Box 13281, George Street, Brisbane Qld 4003 P: 133 646 | E: info@oho.qld.gov.au
Managing your Personal Health Information
Your medical record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff. (For further information on your privacy) please refer to our Patient Privacy Brochure in our waiting room.
Our Mission Statement
Our mission is to provide the highest standard of patient care incorporating a holistic approach toward diagnosis and management of illness. Our practice is committed to promoting wellness care and disease prevention. We do not discriminate in the provision of care and we strive to provide the best care possible to our patients. ERA Doctors ( formerly Warana Medical Centre ) is an Accredited Practice.
ERA Doctors is proud to announce their practice has been awarded accreditation by Australian General Practice Accreditation Limited (AGPAL).
Patient Information Forms